Uh oh. If you're looking to cancel your subscription, this article will show you how.
How to Cancel Your Subscription
To cancel your Call Loop subscription, head over to the Settings > Billing & Usage and at the bottom of the page, you'll see the text Cancel Subscription. Your plan will cancel at the end of your billing cycle.
Step 1: Locate the Cancellation Link
Log in to your Call Loop account and access the account cancellation link. This may be available:
Inside your account portal, or
Through a previous support or billing conversation with our team
Step 2: Follow the On-Screen Instructions
Click the cancellation link and complete the on-screen steps to confirm your cancellation. Once completed, your subscription will be marked as canceled and will not renew.
Step 3: Access After Cancellation
After canceling:
Your account remains fully accessible until the end of your current billing period
You can continue using any remaining credits
You can download or save important data before access ends
📌 Canceling stops future charges, not immediate access.
Call Loop Refund Policy Overview
Call Loop offers a 30-day money-back guarantee for new accounts.
Key Refund Rules
Refunds are available only within the first 30 days of account activation
After 30 days, refunds are not eligible, regardless of usage
This policy applies even if the account was lightly used or unused
📌 Subscription cancellations after 30 days stop future billing but do not qualify for refunds.
Conditions & Important Notes
Data Access After Cancellation
You’ll have a 30-day grace period after cancellation to retrieve important account data
After that period, account access may be permanently removed
Credits & Billing Cycles
Your subscription will not renew once canceled
Any remaining credits can be used until the end of the current billing cycle
Unused credits do not roll over after access ends
Need Help?
If you have questions about:
Canceling your subscription
Refund eligibility
Billing or account access
👉 Reach out to our support team through Intercom, and we’ll be happy to help.
Your plan will cancel at the end of your billing cycle.
You can resume your subscription at anytime.
FAQ's
When will my plan cancel?
Your subscription will cancel at the end of your billing cycle.
Can I re-activate my canceled subscription?
Yes, we can resume your subscription before the end of your billing cycle.
Will I lose my contacts and other information if I cancel?
Yes. You will have 30 days to choose an active subscription, pause, or choose the pay as you go plan to keep your contacts, triggers, messages, credits, and everything in your account. After 30 days, we will purge your information.