Are you a Call Loop customer looking to send important business messages to your customers? Well, we've got some great news for you!

Our Toll-Free Messaging Verification process helps ensure your messages get delivered and seen by your customers. As long as you follow the rules and regulations (including Call Loop's Messaging policy), you can expect to experience fewer message filters on Toll-Free traffic to major US and Canadian networks.

And to make things even better, we've created a comprehensive overview to help guide you through the Toll-Free registration process.

To start your Toll-Free registration, you first must complete the Business Profile. to get here go to Settings > Company > Compliance.

For submitting a Toll-Free number, it's best to select the "I don't have a United States EIN number" and proceed.

It's important to state that in order to get verified for Toll-Free verification, you do not need a United States EIN number to verify your toll-free number. If you do not have an EIN, then the only option for you would be to get a toll-free phone number.

Enter in your general business information. The carriers will verify that this is a real valid address so please make sure that this address matches your specific business address.

Enter in your EIN number to find your business.

If you do not find your business, then you will need to manually enter your EIN number, business name, and other details.

If you do not have an EIN, this is the form that you will need to fill out.

This is an example of the IRS document that you were provided from the IRS. Please upload this document showing your business name and matched EIN number.

The end business / the business the consumer is engaging with.

The address of the end business the consumer is engaging with. This should be the end business’ physical location. Toll-free verification does contemplate international senders with Toll-free numbers.

The website of the end business/ the website the consumer is engaging with. This should be the website of the business name that was previously listed. This can include social media links (Facebook, Instagram, Twitter, etc.) if the business does not have a traditional website.

You will need to enter in the authorized company representatives for your company. If you have more than one, we highly recommend that you include them as well.

The first and last name, email address, and phone number for the contact of the end business.

Now that you've completed your business profile with your correct business information, the second step is to complete the toll-free verification use case profile.

Select the toll-free number(s) you wish to add for this particular use case.

If you are submitting multiple toll-free numbers for the same use, the carriers want to know why you need to numbers for the same use case. Ideally, you'd have 1 toll-free number with a higher volume. If you'd like a higher through-put, then please talk with our team and upgrading to receive higher volume.

Select the use case that best fits the description of how you will use Call Loop.

Please describe the use case and how you plan on using SMS.

Estimated Monthly Volume for the submission. Choose the closest value and if ramping up, please use the value of where you expect to be in 6 months.

How will contacts give consent to receiving text messages from your company?

For informational campaigns that use a text-to-join, QR code, or other mechanism that is excessively prohibitive to illustrate via a hosted image file, describing the opt-in workflow in detail is acceptable.

In as much detail, provide how a consumer/subscriber opts into this submission. The opt-in submitted should be what the mobile user sees when providing their phone number:

Please note this should be the description only, any links should be included.

Opt-In workflow description should briefly describe how the handset gives consent to the business to receive messaging. Opt-in images can contain screenshots of the opt-in clearly displayed on the end-user’s website, an image of where opt-in is collected, or an image of relevant opt-in practice.

Provide images of the opt-in process and what a subscriber is agreeing to. This should be where the customer’s phone number was entered by the customer agreeing to receive the SMS.

The carriers want to see sample messages of what you plan on sending using this use case. Please provide two samples of the messages you'd likely send.

That's it! Once it's been submitted, you will not be able to edit your information.

You are able to upgrade your MPS limit starting at 25 MPS up to 150 MPS. Reach out to our sales team for more information and pricing.

The carriers have been backlogged and the typical turn-around is between 1-7 days. I know it's not the most ideal, but unfortunately that is the state of the approval process.

No, not at this time. However, the carriers may charge a fee in the future. If they do we will pass these costs down to our customers with no mark-up.

Effective October 1, 2022, unverified traffic will be fully blocked in Canada and subject to increased filtering and daily limits in the US. All unverified traffic filtered for these reasons will be blocked with an error. Verification is recommended for all customers regardless of volume.

After you create your Business Profile and submit your Toll-Free use case, then your submission status will be "In Review" and will go through the stages.

If you are getting the error code 30007, this means that you are being blocked because your toll-free number has not been verified and you will need to submit your application. Messages will continue to be blocked if you do not register.