There were no edits to the verification within 7 days of its rejection.

Edit and re-submit the toll-free verification. The resubmission will still be received, but it is handled as a new submission, so the review will take slightly longer.

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Contact customer support to learn more.

The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated a forbidden messaging category - (SHAFT: Sex).

Call Loop does not allow Hate speech, harassment, exploitative, abusive, or any communications that originate from a hate group.

If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Call Loop Support to provide Additional Information that explains your use case.

The toll-free phone number cannot be verified because the business or message content was found to be associated with a known spam or fraudulent campaign.

If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Call Loop Support to provide Additional Information that explains your use case.

The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated a forbidden messaging category (High-risk financial services: New loan soliciting).

New loan soliciting, Payday loans, Short term high-interest loans, Third-party loans and Student loans are disallowed content.

"Third-party" means originating from any party other than the one which will service the loan. Examples of third-party loans could include: auto, mortgage, personal, etc. First party loan content is acceptable if it is not promotional messaging.

Note: Any business with a terms of service or privacy policy that mentions sharing or selling consumer data/opt-in information is considered noncompliant.

If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Call Loop Support to provide Additional Information that explains your use case.

The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated Fraud.

If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Call Loop Support to provide Additional Information that explains your use case.

The Toll-Free phone number cannot be verified because of invalid information. The Business Information such as business name or address that was submitted could not be verified or the website URL could be not validated because it is not accessible or available.

Ensure all business information fields are valid and accurately represent the business who manages the opt-in and has the relationship with the consumer:

The Opt-in workflow provided in the toll-free verification is not sufficient. Express Consent is required. Express Consent is more than collecting a phone number - it is a voluntary, informed end user choice for a specific purpose - it requires upfront disclosure and intentional action. Explicit opt-in leaves no ambiguity for why the customer gave the phone number, and for how they expect the company will communicate with them.

Every end business must have consent from each recipient they send a message to. Consumers may give permission over text, on a form, on a website, or verbally. Consumers may also give written permission. Listing “SMS” in your Terms of Service or Privacy Policy is not Express Consent.

Note: If there is promotional messaging on this toll-free phone number, it requires express written consent.

Opt-in refers to the process of getting a consumer's permission to send them text messages. According to TCPA law, businesses must have "express written consent" from the consumer before texting them. NonConsumer (A2P) Message Senders should:

The Toll-Free phone number cannot be verified because an Age Gate is not present or is not acceptable on your website and/or opt-in policy.

Add a robust age gate to your website or opt-in policy. Resubmit the toll free verification with the updated age gate information.

The toll-free phone number cannot be verified because the website URL in the sample message that you submitted was either from a public URL shortener or is non-secure.

Links to websites embedded within a message cannot conceal or obscure the Message Sender's identity and are not intended to cause harm or deceive Consumers. A website URL used in messaging must be a dedicated custom domain that belongs to your business, not a free shared public link shortener.The domain must align with the message sender identified in the text message itself.

Web addresses contained in messages as well as any websites to which they redirect should unambiguously identify the website owner (i.e., a person or legally registered business entity) and include contact information, such as a postal mailing address.

The Toll-Free phone number cannot be verified because an Age Gate is not present or is not acceptable on your website and/or opt-in policy.

Add a robust age gate to your website or opt-in policy. Resubmit the toll free verification with the updated age gate information.

The toll-free phone number cannot be verified because the address is invalid. It could be due to:

Correct the address and resubmit the verification in Console or via the Messaging Compliance API. It is not recommended to delete the verification to resolve address validation issue.

The toll-free phone number cannot be verified because the email address is invalid. It could be due to:

Correct the email address and resubmit the verification in Console via the Messaging Compliance API. It is not recommended to delete the verification to resolve email validation issue.

The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated a forbidden messaging category - (SHAFT: Hate).

Twilio does not allow Hate speech, harassment, exploitative, abusive, or any communications that originate from a hate group.

If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Twilio Support to provide Additional Information that explains your use case.

The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated a forbidden messaging category (SHAFT: Alcohol).

Alcohol traffic is allowed on Toll Free, Short Code, and Long Code in the US, as long as proper age gating procedures are in place. Age gating means that website users must input their date of birth. It cannot be a yes or no question.

All age-gated content into Canada must be blocked across Toll Free, Short Code, and Long Code. The only way to send age-gated traffic into Canada (even with proper age-gating) is to receive a special carrier exemption. Allowed age gated content in Canada include: pocket knives, lighters, and non-alcoholic beverages.

Add an Age Gate for your US business website. Resubmit the verification and provide proof in your opt-in workflow documentation that you have measures in place to ensure compliance.

The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated a forbidden messaging category (SHAFT: Firearms and accessories).

Firearms and accessories, Tobacco, Vape, and E-cigarettes are not allowed on Toll Free, Short Code, or Long Code regardless of age gating.

If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Twilio Support to provide Additional Information that explains your use case.