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SMS - Toll-Free Verification
Toll-Free Rejection Errors & Suggestions
Toll-Free Rejection Errors & Suggestions
Updated over a week ago

If you've been rejected by the carriers for Toll-Free verification, this article will show you recommendations to re-submit for approval.

30437

Toll Free verification rejection - Edit time expired

The rejected toll-free verification time window has reached the 7 day expiration. An edit is accepted, but the toll-free number remains unverified and the submission is no longer prioritized, so time to process is similar to a new submission. Effective Nov 8, 2023, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

There were no edits to the verification within 7 days of its rejection.

Possible Solution

  • Edit and resubmit your application.

  • Contact Call Loop support for more information.

30440

Toll Free verification rejection - Unknown Error

The toll-free phone number cannot be verified due to an unknown error. Messaging traffic on this Toll-Free phone number is blocked.

Possible Causes

Unknown

Possible Solution

Contact Call Loop support for more information.

30441

Toll-Free phone number verification rejection - Content Violation

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.

Possible Causes

The toll-free phone number cannot be verified because the submission indicated that the business was part of a prohibited SHAFT category or the content was potentially sending SHAFT material.

SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco/Vape) and Marijuana/CBD are prohibited categories.

Possible Solution

Ineligible for resubmission.

If you feel that this was in error, contact Call Loop Customer Support.

30442

Toll-Free phone number verification rejection - Campaign Violation

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.

Possible Causes

The Toll-Free phone number cannot be verified because the campaign was found to be a known Spam or Phishing campaign.

Possible Solution

Ineligible for resubmission.

If you feel that this was in error, contact Call Loop Customer Support.

30443

Toll Free verification rejection - Disallowed Content

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

The Toll-Free phone number cannot be verified because your campaign has disallowed content types, such as: Loan Marketing, 3rd party debt collection, gambling, sweepstakes, stock alerts, cryptocurrency, risk investments, debt reduction, credit repair, 3rd party lead generation, federally illegal substances.

Possible Solution

Ineligible for resubmission.

If you feel that this was in error, contact Call Loop Customer Support.

30444

Toll Free verification rejection - High Risk

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.

Possible Causes

The Toll-Free phone number cannot be verified because your campaign is considered Fraud or Deceptive Marketing.

Possible Solution

Ineligible for resubmission.

If you feel that this was in error, contact Call Loop Customer Support.

30445

Toll Free verification rejection - Invalid Information

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

The Toll-Free phone number cannot be verified because of invalid information. The Business Information such as business name or address that was submitted could not be verified or the website URL could be not validated because it is not accessible or available.

Possible Solution

  • Verify that all the business information fields are correct. Resubmit the Toll-Free verification.

  • Ensure that you have a live publicly accessible website URL. Resubmit the Toll-Free verification.

30446

Toll Free verification rejection - Opt-In Error

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

  • The Opt-in workflow provided is not sufficient for campaign type and Express Consent is required.

  • Consent for messaging is a requirement for the service.

  • Opt-in is shared with 3rd Parties.

Possible Solution

Resubmit the toll free verification after completion of one of these:

  • Correct opt-in via CTIA guidelines and resubmit

  • Remove necessity to opt-in for service and resubmit

  • Remove language for 3rd party opt-in sharing and resubmit once complete and live on your website.

30447

Toll Free verification rejection - Phone Number Error

The Toll-Free phone number verification submission has been reviewed and it was rejected. The toll-free phone number cannot be verified. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

The Toll-Free phone number phone number is already in use. It may not be a Twilio Toll-Free number.

Possible Solution

Contact Call Loop customer support.

30448

Toll-Free phone number verification rejection - Age Gate

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.

Possible Causes

The Toll-Free phone number cannot be verified because an Age Gate is not present or is not acceptable on your website and/or opt-in policy.

Possible Solution

Add a robust age gate to your website or opt-in policy. Resubmit the toll free verification with the updated age gate information.

30449

Toll Free verification rejection - Sample message URL issues in sample message

The Toll-Free phone number verification submission has been reviewed and it was rejected.

Possible Causes

The Toll-Free phone number cannot be verified because the website URL in the sample message that you submitted was either from a public URL shortener or is non-secured.

Possible Solution

  • Replace call to action (CTA) in sample message with a branded URL. Resubmit the Toll-Free verification with an updated sample message.

  • Replace call to action (CTA) in sample message with https:// link. Resubmit the Toll-Free verification with an updated sample message.


30451

Toll-Free phone number verification unable to process - address invalid

Twilio is unable to process your Toll Free Verification request because it could not be validated by Call Loop and could not be submitted for verification review.

Possible Causes

The toll-free phone number cannot be verified because the address is invalid. It could be due to:

  • The provided address is not a valid US or Canada address

  • Invalid State or Region

  • Invalid Country

  • Invalid House Number

  • Invalid City

  • Invalid Postal Code

  • Invalid Street

  • Invalid Address - multiple issues

Possible Solution

Correct the address and resubmit the verification.

30452

Toll-Free phone number verification unable to process - email invalid

Twilio is unable to process your Toll Free Verification request because it could not be validated by Twilio and could not be submitted for verification review.

Possible Causes

The toll-free phone number cannot be verified because the email address is invalid. It could be due to:

  • Incorrectly formatted email address

  • Unknown email domain

  • Email is a suspected disposable address

  • Email is invalid

Possible Solution

Correct the email address and resubmit the verification.

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