If you've been rejected by the carriers for Toll-Free verification, this article will show you recommendations to re-submit for approval.
30437
Toll Free verification rejection - Edit time expired
The rejected toll-free verification time window has reached the 7 day expiration. An edit is accepted, but the toll-free number remains unverified and the submission is no longer prioritized, so time to process is similar to a new submission. Effective Nov 8, 2023, messaging traffic on this Toll-Free number is blocked until it’s verified.
Possible Causes
There were no edits to the verification within 7 days of its rejection.
Possible Solution
Edit and resubmit your application.
Contact Call Loop support for more information.
30440
Toll Free verification rejection - Unknown Error
The toll-free phone number cannot be verified due to an unknown error. Messaging traffic on this Toll-Free phone number is blocked.
Possible Causes
Unknown
Possible Solution
Contact Call Loop support for more information.
30441
Toll-Free phone number verification rejection - Content Violation
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.
Possible Causes
The toll-free phone number cannot be verified because the submission indicated that the business was part of a prohibited SHAFT category or the content was potentially sending SHAFT material.
SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco/Vape) and Marijuana/CBD are prohibited categories.
Possible Solution
Ineligible for resubmission.
If you feel that this was in error, contact Call Loop Customer Support.
30442
Toll-Free phone number verification rejection - Campaign Violation
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.
Possible Causes
The Toll-Free phone number cannot be verified because the campaign was found to be a known Spam or Phishing campaign.
Possible Solution
Ineligible for resubmission.
If you feel that this was in error, contact Call Loop Customer Support.
30443
Toll Free verification rejection - Disallowed Content
The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.
Possible Causes
The Toll-Free phone number cannot be verified because your campaign has disallowed content types, such as: Loan Marketing, 3rd party debt collection, gambling, sweepstakes, stock alerts, cryptocurrency, risk investments, debt reduction, credit repair, 3rd party lead generation, federally illegal substances.
Possible Solution
Ineligible for resubmission.
If you feel that this was in error, contact Call Loop Customer Support.
30444
Toll Free verification rejection - High Risk
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.
Possible Causes
The Toll-Free phone number cannot be verified because your campaign is considered Fraud or Deceptive Marketing.
Possible Solution
Ineligible for resubmission.
If you feel that this was in error, contact Call Loop Customer Support.
30445
Toll Free verification rejection - Invalid Information
The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.
Possible Causes
The Toll-Free phone number cannot be verified because of invalid information. The Business Information such as business name or address that was submitted could not be verified or the website URL could be not validated because it is not accessible or available.
Possible Solution
Verify that all the business information fields are correct. Resubmit the Toll-Free verification.
Ensure that you have a live publicly accessible website URL. Resubmit the Toll-Free verification.
30446
Toll Free verification rejection - Opt-In Error
The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.
Possible Causes
The Opt-in workflow provided is not sufficient for campaign type and Express Consent is required.
Consent for messaging is a requirement for the service.
Opt-in is shared with 3rd Parties.
Possible Solution
Resubmit the toll free verification after completion of one of these:
Correct opt-in via CTIA guidelines and resubmit
Remove necessity to opt-in for service and resubmit
Remove language for 3rd party opt-in sharing and resubmit once complete and live on your website.
30447
Toll Free verification rejection - Phone Number Error
The Toll-Free phone number verification submission has been reviewed and it was rejected. The toll-free phone number cannot be verified. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.
Possible Causes
The Toll-Free phone number phone number is already in use. It may not be a Twilio Toll-Free number.
Possible Solution
Contact Call Loop customer support.
30448
Toll-Free phone number verification rejection - Age Gate
The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it’s verified.
Possible Causes
The Toll-Free phone number cannot be verified because an Age Gate is not present or is not acceptable on your website and/or opt-in policy.
Possible Solution
Add a robust age gate to your website or opt-in policy. Resubmit the toll free verification with the updated age gate information.
30449
Toll Free verification rejection - Sample message URL issues in sample message
The Toll-Free phone number verification submission has been reviewed and it was rejected.
Possible Causes
The Toll-Free phone number cannot be verified because the website URL in the sample message that you submitted was either from a public URL shortener or is non-secured.
Possible Solution
Replace call to action (CTA) in sample message with a branded URL. Resubmit the Toll-Free verification with an updated sample message.
Replace call to action (CTA) in sample message with https:// link. Resubmit the Toll-Free verification with an updated sample message.
30451
Toll-Free phone number verification unable to process - address invalid
Twilio is unable to process your Toll Free Verification request because it could not be validated by Call Loop and could not be submitted for verification review.
Possible Causes
The toll-free phone number cannot be verified because the address is invalid. It could be due to:
The provided address is not a valid US or Canada address
Invalid State or Region
Invalid Country
Invalid House Number
Invalid City
Invalid Postal Code
Invalid Street
Invalid Address - multiple issues
Possible Solution
Correct the address and resubmit the verification.
30452
Toll-Free phone number verification unable to process - email invalid
Twilio is unable to process your Toll Free Verification request because it could not be validated by Twilio and could not be submitted for verification review.
Possible Causes
The toll-free phone number cannot be verified because the email address is invalid. It could be due to:
Incorrectly formatted email address
Unknown email domain
Email is a suspected disposable address
Email is invalid
Possible Solution
Correct the email address and resubmit the verification.