What is the short URL domain feature?
The short URL domain feature allows you to replace Call Loop's default short links with your own custom branded domain. Instead of a generic link, your contacts will see a URL that reflects your brand, making your messages look more professional and trustworthy.
Who can access this feature?
This feature is available to all Call Loop customers. Your first custom short URL domain is included at no additional cost. While many platforms charge for this, we believe it should be a standard part of your experience. At Call Loop, we're always looking for ways to add more value to your account.How to get set up
There is no self-serve setup for this feature. Our team handles the full configuration for you. Here's how the process works:
Need multiple domains? If you manage multiple locations or brands and need additional custom domains, each additional domain is $20/month. Reach out to your account manager or support team to get those set up.
How to get set up
Your first domain is a self-serve setup you can configure directly inside Call Loop. A step-by-step video is available below to walk you through the process.
Watch the setup video: Short URL Domain Setup Guide
For additional domains, there is no self-serve option. Here's how that process works:
Contact your Call Loop account manager or support team to request an additional custom domain.
Your account manager will review your request and guide you through the next steps.
Our development team will handle the technical setup on your behalf.
You'll be notified when your additional domain is active and ready to use.
Need help reaching your account manager? Contact our support team and we'll connect you with the right person.