Sending SMS from a toll-free number? Awesome! 🎉 To make sure your messages get delivered safely and reliably, Call Loop requires toll-free SMS numbers to be verified. Don’t worry, we’ll guide you every step of the way.
Heads up: Toll-free numbers are only needed for sending SMS messages. If you’re only doing voice broadcasts, you don’t need a toll-free number at all.
Why Verification Matters
Verifying your toll-free SMS number ensures:
✅ Your SMS messages reach your contacts.
✅ Compliance with carrier rules and regulations.
✅ Protection against misuse or fraud, keeping your account safe.
All numbers provided by Call Loop are SMS-compatible, so you don’t have to worry about technical limitations.
How to Get Your Toll-Free Number Verified
Head to the Compliance Tab
In your Call Loop account, go to Settings > Compliance.
Fill Out the Toll-Free Verification Form
Enter your toll-free number and business info.
Add the authorized user details.
Submit it, and we’ll send it to the carriers for review.
Wait for Carrier Approval
Carriers usually take 1–5 business days to approve your number.
Once approved, your toll-free number is ready to send SMS messages.
Common Reasons Verification Might Be Rejected
Sometimes, verification doesn’t go through right away. Here’s why:
❌ Missing or incorrect business information on the form.
❌ Mismatch between account and authorized user details.
❌ Missing crucial information, such as websites and an opt-in form.
No worries, these are easy to fix!
How to Fix Verification Issues
Double-Check Your Form
Make sure all fields are correct, business name, contact info, and authorized user details.
Update & Resubmit Within 7 Days
If your toll-free number is rejected, you have 7 days to correct the information and resubmit.
Go to Settings > Compliance > Toll-Free Verification, fix the errors, and resubmit.
Reach Out to Call Loop Support
If verification still fails or your SMS is blocked, contact Call Loop support.
Include your toll-free number, account email, and a brief description of the issue.
We’ll handle everything with the carriers on your behalf, no need to contact them yourself.
Pro Tips & Best Practices for a Smooth Verification
Follow these steps to maximize your chances of approval:
Email Domain Compliance: Use an email address tied to your official business domain for submissions. If you don’t have one, consider setting it up, carriers prefer official domain emails.
Opt-In Documentation: Make sure your opt-in language and screenshots match your business use case (e.g., newsletters, health supplements).
Content Compliance Checks: Review your SMS content for SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco). Remove or revise any high-risk language before submission.
Website Validation: Ensure listed URLs are accessible, relevant, and aligned with your business name and branding.
Other helpful tips:
Only submit toll-free numbers you plan to send SMS from.
Make sure your number is active and free of restrictions.
Allow 1–5 business days for carrier review.
Need a Hand?
If your toll-free number isn’t approved yet or you hit a roadblock, don’t worry!
Contact our support team via Help Center Contact Form / Support Email.
Include your toll-free number, account email, and a brief description of the issue.
We’ll take care of everything with the carriers so your number gets approved as quickly as possible.