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Short Call Penalty Charge

Short Call Penalty Charge, RVM, Voice Message

Updated over a month ago

Make every second count!

When a voice message or Ringless Voicemail (RVM) callback lasts less than 7 seconds, a small penalty of $0.01 is applied to your account. This ensures your business credits are used effectively and every message delivers value.

Why it matters for your business:

  • Short messages may not convey your offer, promotion, or important update.

  • Penalties encourage longer, more informative messages, improving engagement and ROI.

Quick Overview:

Feature

Details

Penalty Amount

$0.01 per call under 7 sec

Applies To

Standard voice messages & RVM callbacks

Credit Impact

Automatically recalculated in your account

Tips to Avoid Short-Call Penalties:

Pro Tip: Keep your recordings over 7 seconds. Include a greeting, your offer or message, and a clear call-to-action.

Example:
Instead of: “Call us back.”
Try: “Hi! This is Sarah from ABC Solutions. We have an exclusive offer for you—call us back today to learn more!”

Business Focus: Longer, clear messages build credibility and increase callbacks, helping your business connect effectively with clients.

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