Call-back tracking is a valuable feature that allows you to track the number of people who call back after receiving your Ringless Voicemail messages. This data can help you gauge the effectiveness of your voicemail campaigns, understand customer engagement, and refine your strategies for better results.
With call-back tracking, you can:
Count the number of callbacks from your campaigns.
Measure the effectiveness of your Ringless Voicemail messages.
Gain insights into customer engagement.
Use callback data to improve your voicemail strategies and outcomes.
You can have a log of all the callbacks in case you miss any of the calls
How to Enable Call Back Tracking:
Start a broadcast or campaign in your Call Loop account and navigate to the Ringless Voicemail section, you will see a field labeled Enable Call-back Tracking, simply check the box to enable call-back tracking for your campaign.
🤯 Boom! You now have a call-back tracking enabled!
How to View the Number of Callbacks?
To view the number of callbacks, go to your Broadcasts or Campaigns section in Call Loop. There, you’ll find a Callbacks stat that shows how many people have called back in response to your Ringless Voicemail campaign. This allows you to track the direct engagement from your messages.
Here’s a video presentation as well on how to use and enable Call Back Tracking
https://www.loom.com/share/b9c49bd2f0114f6d870dc177150057e7?sid=10a82feb-e4e4-42c7-bf47-b4df98165c92