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Broadcasts Explained

Send SMS, voice, and ringless messages to alert, notify, and connect with your contacts.

Updated over a week ago

With Call Loop's Broadcasting, it's easy to create, personalize, send and schedule your message to a group of contacts. Then, once you've sent your message, you can see exactly how it's performing in real-time with our built-in analytics and reporting.


Types of Messages

SMS / MMS

With Call Loop, you'll be able to create SMS (text) and MMS (media) messages. You can write a simple text message or enhance it by adding images, gifs, emoji's, even vCards (contact cards).

Voice Broadcasts

With Call Loop, you'll be able to create audio messages to make calls which will play your audio message.

Ringless Voicemails

Ringless voicemail enables you to create an audio message that we will drop the voicemail directly to a contacts mobile voicemail. All you have to do is create your audio, select the send from number, select the contacts, and Call Loop will drop your voicemail audio to the mobile phones.


Sending Your Message

After you create your message, you'll need to select the Send From number and your schedule.

Send From

This is the Phone Number that the SMS will be sent from and the Caller ID that will appear on outbound Voice call.

Schedule

With Call Loop, you can choose to send your message immediately or schedule it at a later date. Just choose when you want to send it and you're good to go.


Analytics and Reporting

After you send your Broadcast message, Call Loop will provide you a complete break down on the performance of your Broadcast. You'll see the Total, Success, Failed, Unsubscribed, and Pending.

Statistic

Description

Total

The total amount of contacts that the broadcast will be sent to.

Success

The total amount of messages that were successfully delivered.

Unsubscribed

The total amount of contacts who have unsubscribed from this broadcast.

  • SMS: Contacts who replied a STOP keyword.

  • Voice: Contacts who pushed the opt-out digit on their phone.

Pending

The total amount of contacts that are awaiting to be sent the message.

Failed

The total amount of contacts that did not receive the message and it was undelivered.

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