Importing contacts into Call Loop is a breeze. Just follow these steps to import your contacts and add them to a list.
Step 1: Upload Your CSV File
To upload your contact list, head over to Contacts and click the Import button. Once you click that a popup will appear asking your to import a .csv file.
β .csv
π« .xls or .xlsx
Step 2: Map Your Data
Once you upload your file, you'll be asked to map your csv file fields to the Call Loop fields. Make sure that you map your fields over correctly.
Default Fields
Field Name | Required |
First Name | optional |
Last Name | optional |
optional | |
Phone | required |
Custom Field Types
You can import the following field types and these will be created upon import.
Type | Input | Output in SMS |
Text | hello | hello |
Number | 56 | 56 |
Date | 12/23/2022 | Friday, Dec 23, 2022 |
Date & Time | 202-05-16T:07:00:00 | Friday, Dec 23, 2022 at 7:00am |
URL |
Step 3: Add Contacts to a List
The last step is to add your contacts to a list. You can create or select an existing list on this screen. Then click the checkbox to start your import.
That's it! Your contacts should appear in your account in just a few minutes.
Frequently Asked Questions (FAQs)
How long does it take to import my contacts?
If you are a brand new user to Call Loop, our team will manually approve your import prior to the contacts being added. This typically takes within 1 hour for our team to team and either approve or reject your import.
Depending on the size of your list, it can range from a couple of minutes up to 10 minutes for the import to fully reach your account.
I need to import a large list. Am I able to do that?
If you need to import a large list of over 10,000 records, please contact our support team to coordinate a list import for you.
Can I import an opt-out list?
Please contact our support team to import this list for you. If you're having trouble importing a list larger than 10,000 contacts, please connect with support.