At Call Loop, we want you to have a smooth and stress-free experience when using our platform. While our goal is always to provide reliable and valuable services, we understand there may be times when you have questions about refunds. Below is our detailed Refund Policy, so you know exactly what to expect.
30-Day Money-Back Guarantee
If new customers are not satisfied with the platform, they are eligible for a full refund of unused credits within 30 days of their initial purchase.
This guarantee applies to subscription fees and credit purchases made during the first 30 days.
To request a refund under this guarantee, please contact our support team before the 30-day period ends.
General Policy
After the 30-day guarantee period, all purchases are final. Credits and subscription fees are non-refundable once billed.
You are always in control of your plan and can cancel anytime to avoid future charges unless you sign a longer-term agreement.
Cancellations
You may cancel your subscription at any time in your account settings.
When canceled, your account will remain active until the end of your current billing cycle, and you can continue to use any remaining credits unless you request a refund, at which point all access and credits are removed.
No partial refunds are provided for unused time after the 30-day guarantee window has passed.
Unused Credits
Credits remain valid as long as your subscription is active.
If you cancel your subscription, any unused credits are forfeited at the end of your billing cycle and are not refundable beyond the 30-day guarantee.
Special Circumstances
While refunds outside the 30-day guarantee are not generally available, we will always review:
Duplicate charges caused by billing errors.
Technical issues on our end prevented the use of credits.
Unauthorized charges (if you suspect account compromise).
If one of these applies, please contact our team within 7 days of the charge for review.
How to Request a Refund Review
Contact our support team via Online chat or help@callloop.com [Help Center Contact Form / Support Email].
Provide your account email and details about the charge.
Our team will review and respond within 1–2 business days.
Key Takeaways
30-day money-back guarantee for new customers.
After 30 days, purchases are non-refundable.
Cancel anytime to avoid future billing.
Billing errors or technical issues will always be reviewed fairly.
We’re here to help make sure you feel secure and supported when using Call Loop. If you ever have billing questions, please reach out. We’re happy to work with you.