# Call Loop Help Center > Help center for Call Loop ## Getting Started - [First steps: add your number, contacts and create your first broadcast](https://help.callloop.com/en/articles/14478273-first-steps-add-your-number-contacts-and-create-your-first-broadcast.md): This article shows you how to start using our platform easily! - [How Call Loop's Plans and Credits Work](https://help.callloop.com/en/articles/7030114-how-call-loop-s-plans-and-credits-work.md): Understand how your plan works and how to get the most our of your subscription. ## Channels \(SMS, Voice, Ringless\) - [NEW! Click Tracking & Short URLs](https://help.callloop.com/en/articles/9163651-new-click-tracking-short-urls.md) - [NEW! Attaching Audio Files to Text Messages in Call Loop](https://help.callloop.com/en/articles/10696223-new-attaching-audio-files-to-text-messages-in-call-loop.md) - [Boosting SMS Engagement with Personalization & vCards](https://help.callloop.com/en/articles/10741982-boosting-sms-engagement-with-personalization-vcards.md) - [SMS Guidelines / Best Practices](https://help.callloop.com/en/articles/14489898-sms-guidelines-best-practices.md): This guide outlines the key differences between business texting \(legal compliance\) and personal texting \(etiquette\), along with proven strategies to improve engagement while staying compliant. - [Call Back Tracking](https://help.callloop.com/en/articles/10263352-call-back-tracking.md) - [Best Practices for Ringless Voicemail \(RVM\) Campaigns and Improving Delivery Rates](https://help.callloop.com/en/articles/14657329-best-practices-for-ringless-voicemail-rvm-campaigns-and-improving-delivery-rates.md): To maximize results from your Ringless Voicemail \(RVM\) campaigns, follow these key guidelines regarding phone numbers, recordings, and contact lists. This guide outlines best practices to improve d... ## Messages \(Broadcasts, Campaigns, Triggers\) - [New! Advanced Scheduling & Sending Speed](https://help.callloop.com/en/articles/10616222-new-advanced-scheduling-sending-speed.md) - [Short URL domain](https://help.callloop.com/en/articles/15217564-short-url-domain.md): For account admins and owners - [Campaigns vs. Broadcasts: what's the difference?](https://help.callloop.com/en/articles/16240750-campaigns-vs-broadcasts-what-s-the-difference.md): For all Call Loop customers - [Broadcasts Explained](https://help.callloop.com/en/articles/7030198-broadcasts-explained.md): Send SMS, voice, and ringless messages to alert, notify, and connect with your contacts. - [Why is my Broadcast suspended?](https://help.callloop.com/en/articles/8174472-why-is-my-broadcast-suspended.md) - [Limits on Ringless Voicemail](https://help.callloop.com/en/articles/9067915-limits-on-ringless-voicemail.md): How many Ringless Voicemail can be broadcast from one account? - [Filters](https://help.callloop.com/en/articles/10984489-filters.md) - [Broadcast Advanced Scheduling](https://help.callloop.com/en/articles/12169267-broadcast-advanced-scheduling.md): Advance Scheduling. - [Opt-In Status Column \(SMS & Calls\)](https://help.callloop.com/en/articles/13730704-opt-in-status-column-sms-calls.md) - [Understanding your numbers: SMS and Caller ID](https://help.callloop.com/en/articles/12601347-understanding-your-numbers-sms-and-caller-id.md) - [NEW! Campaigns Explained](https://help.callloop.com/en/articles/7030316-new-campaigns-explained.md): Create automated multi-channel drip campaigns with SMS, voice, and ringless from one unified campaign. - [Set Up Campaign Enrollment Triggers](https://help.callloop.com/en/articles/15254357-set-up-campaign-enrollment-triggers.md): For account admins and owners - [Triggers Explained](https://help.callloop.com/en/articles/7030296-triggers-explained.md): Send SMS, voice, and ringless messages from your CRM, marketing automation, or external software using Call Loop webhooks. - [Custom Triggers](https://help.callloop.com/en/articles/9114165-custom-triggers.md) ## Grow Your List \(Keywords, Web Forms\) - [Keywords Explained](https://help.callloop.com/en/articles/7062305-keywords-explained.md): Build your SMS list with text-to-join keywords. - [NEW! SMS DATA COLLECTION](https://help.callloop.com/en/articles/10904468-new-sms-data-collection.md) - [Web Forms Explained](https://help.callloop.com/en/articles/7062307-web-forms-explained.md) ## Apps & Integrations - [MailChimp App](https://help.callloop.com/en/articles/12893712-mailchimp-app.md): How to integrate Call Loop with MailChimp - [Shopify Integration in Call Loop](https://help.callloop.com/en/articles/13170426-shopify-integration-in-call-loop.md): Send SMS from Shopify Connect Shopify to Call Loop - [ActiveCampaign App](https://help.callloop.com/en/articles/7062104-activecampaign-app.md): How to integrate Call Loop with ActiveCampaign. - [HubSpot App](https://help.callloop.com/en/articles/7062101-hubspot-app.md): Learn how to integrate Call Loop with HubSpot. - [Keap \(Infusionsoft\) App](https://help.callloop.com/en/articles/7062112-keap-infusionsoft-app.md): How to integrate Call Loop with Keap \(Infusionsoft\) ## Compliance - [New Trial Test Number Feature](https://help.callloop.com/en/articles/11088038-new-trial-test-number-feature.md) - [SMS Compliance Overview](https://help.callloop.com/en/articles/7030664-sms-compliance-overview.md): Learn about SMS compliance with 10DLC, toll-free verification, and more. - [SMS Opt-Out Compliance](https://help.callloop.com/en/articles/7062630-sms-opt-out-compliance.md): Learn about Call Loop's opt-out compliance rules to keep you safe. ## Contacts - [How to Import Contacts](https://help.callloop.com/en/articles/7039886-how-to-import-contacts.md): Quickly import contacts from a CSV file. - [Add Contacts Using Webhooks](https://help.callloop.com/en/articles/9114439-add-contacts-using-webhooks.md) - [Import an Opt-Out List](https://help.callloop.com/en/articles/9615522-import-an-opt-out-list.md) - [Contact Lookup \(PhoneCheckr\)](https://help.callloop.com/en/articles/12169258-contact-lookup-phonecheckr.md): Phone Look up, Contact Look up - [How Do Not Call \(DNC\) Scrubbing Works](https://help.callloop.com/en/articles/13730567-how-do-not-call-dnc-scrubbing-works.md) ## Analytics & Reporting - [NEW! Conversion and Revenue Tracking](https://help.callloop.com/en/articles/10471319-new-conversion-and-revenue-tracking.md) ## Billing & Settings - [Refund Policy](https://help.callloop.com/en/articles/12114626-refund-policy.md): Refund Policy - [Short Call Penalty Charge](https://help.callloop.com/en/articles/12169238-short-call-penalty-charge.md): Short Call Penalty Charge, RVM, Voice Message - [Call Loop Plans & Billing Overview](https://help.callloop.com/en/articles/7977420-call-loop-plans-billing-overview.md) - [Cancel Plan](https://help.callloop.com/en/articles/7977423-cancel-plan.md) - [Credits & Auto-Recharge](https://help.callloop.com/en/articles/7977427-credits-auto-recharge.md) - [SMS & MMS Carrier Fees](https://help.callloop.com/en/articles/7062197-sms-mms-carrier-fees.md) - [Invite & Delete Team Members](https://help.callloop.com/en/articles/7030932-invite-delete-team-members.md) - [Call Forwarding](https://help.callloop.com/en/articles/7977438-call-forwarding.md)